Complaint

Report a claim. In two minutes.

Order number, a few photos, and you're all set. Then it's our turn, and we'll get back to you with a solution.

Order Number

It's in your order confirmation.

Order Confirmation Email

What is it about?

Shipping Damage The box or mirror arrived damaged. Mirror surface There's something wrong with the area. Part is missing or incorrect Accessories are missing, or the wrong item was delivered.

Photos

Show us what you see.

Add Another Photo

Solution

Just two more details. Then it's our turn.

So we can send you the right solution the first time.

Is the mirror already hanging?

Not yet It's already hanging there

What would you like best?

Fastest SolutionKeep It and Get Your Money Back You get to keep the mirror, and we'll refund part of the price. No need to take it down or send it back. New Mirror We'll send a replacement. We'll work with you to arrange pickup of the old one. Full Refund You pack the mirror, and we'll have it picked up by a shipping company. You'll receive your payment as soon as we receive it.

That's your request—it's not a confirmation yet. We'll confirm the solution via email.

One more thing we should know optional

We use your information and photos solely to process this complaint. Privacy Policy

Submitted

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Process

Let's take a look at your photos.We keep your order, details, and photos all in one place.
You'll receive a suggested solution via email.Usually within one business day.
Please keep the mirror.Until we get back to you.